Job responsibilities
To ensure the appropriate customer care service and ensuring satisfaction of clients.
– To strengthen the hospital’s credibility, enhances its public image, and develop good will.
– To perform a variety of complex administrative tasks related to promotion and communication activities – Planning, organizing and controlling customer care activities
– Professional attitude with good inter-personal and communication skills
– Capable of handling confidential information
– To upholding excellent customer care measures; ensure that activities are done in a way that reflects the importance of the customer.
– Research and update customer care developments
– Manage customer complaints and customer feedback – Ensure availability of customer information in all forms
– Act as compliance officer in the area of Customer care standards
– Work with the Hospital administration to issue press release. – In collaboration with the District Health team participate in opening and reporting of suggestion boxes information.
– Prepare and submit the monthly, quarterly and annual report on Customer care
– Perform any other duty that may be assigned to him/her from time to time by the management
– To ensure that all required reports are timely reported, documented and archived.
– Ensure proper communication of feedback and other administrative information with the hospital staff
– Implement and perform all other tasks given by his hierarchical
Qualifications
1 Advanced Diploma in Office Management
0 Year of relevant experience
2 Bachelor’s Degree in Communication
0 Year of relevant experience
3 Bachelor’s Degree in Office Management
0 Year of relevant experience
4 Bachelor’s Degree in Marketing
0 Year of relevant experience
5 Bachelor’s Degree in Customer Relations
0 Year of relevant experience
6 Bachelor’s degree in Public Relations
0 Year of relevant experience
7 Advanced Diploma in Hospitality management
0 Year of relevant experience
8 Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
Required competencies and key technical skills
1. Integrity
2. Accountability
3. Communication
4. Teamwork
5. Analytical skills
6. Problem solving skills
7. Decision making skills
8. Time management skills
9. Performance management skills
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