2 Job positions of Customer Care Officer at Kayonza District Under Statute :Deadline May: 31, 2024

Job responsibilities

Key Duties and Tasks

 Assist with placement of orders, refunds, or exchanges.

 Create and maintain reports about customer interactions.

 Deal directly with customers either by telephone, electronically or face to face

 Direct customers to online resources

 Greet customers warmly and ascertain problem or reason for calling.

 Handle and resolve customer complaints

 Resolve customer complaints via phone, email, mail, or social media.

 Respond promptly to customer inquiries

 Update customer records in the system, including notes about interactions

 Use telephones to reach out to patients and verify account information.

 Organize workflow to meet patient timeframes

 Direct requests and unresolved issues to the designated resource

 Manage patient’ accounts

 Keep records of interaction interactions and transactions

 Record details of inquiries, comments and complaints

 Prepare and distribute customer activity reports

 Maintain customer databases

 Communicate and coordinate with internal departments

 Follow up on customer interactions

 Provide feedback on the efficiency of the customer service process

 Perform other related duties as required by his/her supervisor