Q-SOURCING - IT ASSOCIATE JOB DESCRIPTION
1. Vision & Purpose
The role is supposed to help FEDA to achieve its mission by providing effective IT support services for FEDA HQ in Kigali Rwanda.
2. Nature & scope
The role of the position holder will be to provide IT support for FEDA and assist in the implementation, administration, and maintenance of the Bank’s IT network infrastructure and telecommunication systems. The holder will also be responsible for the management and procurement of IT assets.
3. Duties & responsibilities
- Provide end-user technical support to FEDA members of staff.
- Document desktop problems and resolutions for future reference.
- Perform hardware installations and maintenance of servers, Virtual Private Networks (VPN) Network cabling, Video Conference Facilities, Communication systems, Wide Area Network (WAN), Internet Connectivity, and other related Systems.
- Assist in procurement of required hardware and software for FEDA.
- Processing of invoices for IT related services
- Inventory management for hardware including Servers, Workstations, Printers, Telephone End-point Devices, and Laptops
- Manage all the telecommunication hardware and systems for the branch, including making sure all phone lines are functional and payments have been made on time.
- Provision of monthly telephone call traffic reports from the telephone system.
- Acting as the overall custodian for branch IT equipment, ensures appropriate setup, Security, and Insurance.
- Maintains an up-to-date IT asset register and ensure all items are bar-coded.
- Develops maintenance schedules for IT equipment.
- Management of Service Level Agreement with IT Service Providers.
- Coordinates the replacement of parts, improvements, and upgrades of IT systems
- Maintains confidentiality about the information being processed, stored or accessed by the network.
- Ensures uninterrupted 24/7 power to FEDA IT System, including ensuring that the UPS sets are functioning well
- Perform any other duties as may be assigned by management.
4. Skills, Knowledge & Attitude
- Relevant bachelor’s degree from a recognized university
- Minimum of 5 years working experience in a modern IT environment preferably in a multicultural environment
- Experience of networking equipment and systems including Cisco
- Good knowledge of TCP/IP and related protocols such as DHCP, WINS, DNS, SMTP, POP3, and SNMP
- Ability to communicate and function in a culturally diverse environment and change oriented setting
- Excellent verbal and written communication skills in English and French.
- Willingness to travel and to work long hours where required in order to achieve the Bank's objectives
Apply:
Interested candidates can send their CV together to [email protected] not later than 2nd November 2021.
The email subject should be named “Application for IT ASSOCIATE position”
Only shortlisted candidates will be contacted.
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