Job Description: Front Office Manager/Receptionist
Job Title: Front Office Manager/Receptionist
Terms: Full time, permanent
Start Date: As soon as possible
Salary: Competitive Salary and Benefits
Position Summary
Transforming the future is everyday life at Mara Phones Rwanda. We’re seeking creative thinkers and innovators who are called to not just change the world, but build a better one.
We are looking for a Front Office Manager/Receptionist to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety.
- Oversee the guest experience and ensure a personal, friendly experience for anyone coming into the office, and maintain complete accessibility in both availability and warmth of character
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort, and distribute daily mail/deliveries
- Ensure peak organizational operations and provide preventative measures by identifying issues
- Implement established policies and procedures, measure outcomes against standards, and improve operational flow when identified
- Coordinate internal and external resources, and cultivate relationships with vendors
- Oversee office interactions, responding to requests and questions
- Maintain office efficiency by maintaining appearance of common areas, organizing procedures, handling correspondence, managing filing systems, and overseeing supplies and equipment
- Oversee the day-to-day activities of the office as the main point of contact in the reception area, keeping management informed of performance with routine and requested reporting
- Provide direct administrative supports as needed, including scheduling appointments, meetings, and events, booking travel, maintaining filing system, mailing and shipping packages, and updating contact database and employee list
The Candidate Should Have the Below Minimum Qualifications
- 2+ years of office management experience
- Bachelor’s degree or equivalent
- Strong time-management and people skills, flexibility, and multitasking ability
- Proven office management, administrative or assistant experience
- Knowledge of office management responsibilities, systems and procedures
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Proficient in MS Office
- Knowledge of clerical practices and procedures
- Computer skills and knowledge of office software packages
How to apply
Interested candidates should send their application file (CV, Academic certificate, and cover letter) via the email [email protected] not later than 30th September 2021.
Only shortlisted candidates will be contacted.
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